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Contrary to popular belief NTL does not take to having a router connected then expected to work straight away.
The modem or TV Box will crash once a new device is connected whether this is a new PC or a router. This is completely normal.
There are a few easy steps to get you up and running. You only need to do the following on one PC and once your router is working the rest will work automatically.
Have your NTL registration details ready, or call NTL technical, you will need your PID number and password that was issued when you joined.
Turn off all PCs and the cable modem/set top box.
Connect the Ethernet-RJ45 connector from the cable modem/set top box to your routers WAN socket. Then connect your PCs to the LAN sockets on the router. If you are planning a Wireless setup, we strongly recommend you using a LAN cable to get your system setup, then migrate to wireless once you are sure all is working otherwise it would be impossible to locate a problem.
Put power back on to the cable modem/set top box.
Power up your router. At this stage your cable modem/set top box will be confused as it will see the router as a new PC and will need registering with NTL as a PC.
Power up just one PC.
You then need to do the following to register the router as a new device on your NTL account.
You must have received an ntl:home Welcome letter containing:
for stand-alone cable modem users: a PIN number and username
for digital TV set top box users: a PID number and password.
These enable you to register online for ntlworld ISP services such as e-mail and web space. Cable modem users are not permitted access to the internet (apart from the registration server) until this registration has been completed.
The first time each PC (or router) connects to the cable modem port of a digital TV set top box (STB) on the NTL cable network, then (having re-booted the STB) you should launch a web browser (which must have JavaScript enabled) and attempt to connect to any simple web site (one which does not have any "/" characters in its URL). You will be redirected to a special registration site for customer PC MAC addresses: if not, try sending the browser to start.ntl. Follow the instructions on the display, and enter a unique name by which this PC will be known to this STB.
It is necessary to repeat this procedure if you connect to the STB another PC (or router) which has never previously been registered with this STB. Once a PC (or router) has been registered with the STB, you only need to re-boot the STB when swapping to it.
If the device you have just connected to the STB is a router, then you should perform the registration procedure via a web browser in one of the LAN clients of the router, although it will be the MAC address of the WAN port of the router that you will be registering, not that of the PC running the browser. When you have completed the MAC registration page (or you are asked to close the browser and restart), restart the router (or make it request a new DHCP lease), not the PC.
This process of registering the client MAC address is quite separate from the registration of the cable modem HFC MAC address with the ISP.
Note that the MAC registration screen is only available to devices whose MAC address has not been previously registered. Once the MAC address has been registered, it is never possible to get back to the MAC registration screen. The site start.ntl does not actually exist.
If you would rather one of our engineers call round to install the Router and connect and Update your PCs, click here
Good luck